Crowdsourcing the ultimate Sales Dashboard for Dynamics 365/CRM

When setting up a new Dynamics 365/CRM trial a few standard dashboards are included. However, I feel they lack something, and those who follow me on Twitter know I occasionally like to make fun of particularly the funnel chart. So here's a hopefully improved version, that you can use, either in your organization or simply … Continue reading Crowdsourcing the ultimate Sales Dashboard for Dynamics 365/CRM

Custom Date Formats in Charts in MS Dynamics CRM

I get a lot of questions on how to change the date format on the labels. A common one is changing the week grouping from “Week 35 of 2016” to “Week of Aug 29.” Coming from Europe, I think week numbers are an awesome way of keeping track of the weeks, but like the metric … Continue reading Custom Date Formats in Charts in MS Dynamics CRM

Bubble Charts in Dynamics CRM

I usually stick to the standard chart types in my blog posts, even though Dynamics CRM supports many other types such as radar, polar, error bar and bubble charts. So it is time to venture out a little bit. In this post I will work with the bubble chart and show how to build one … Continue reading Bubble Charts in Dynamics CRM

Funnel Charts Suck and You Shouldn’t Use Them

There are a lot wrong with funnel charts. And I am talking funnel charts in general - not just specific to Dynamics CRM. Here are some of the issues I have with funnel charts: The size of the sections do not correspond with the values The "funnel analogy" is incorrect You can't easily compare the … Continue reading Funnel Charts Suck and You Shouldn’t Use Them

Add Key Figures to Dashboards in MS Dynamics CRM

One of the most common questions for sales dashboards in MS CRM is "can I have a total on that Sales Pipeline funnel chart?" Seems like a fair question, but somehow this not possible. At least not in a manner where the number can be formatted in a way that can be read properly. My … Continue reading Add Key Figures to Dashboards in MS Dynamics CRM

Display only complete weeks or months in charts

Here’s an issue that can be rather annoying. You want to display activities by week. You set up your chart and have a view that includes data from the last 5 weeks. The only problem is, that a view showing the last 5 weeks doesn't show the last 5 weeks. It is showing you the … Continue reading Display only complete weeks or months in charts

Is your “Regarding” field on activities set correctly?

MS Dynamics CRM gives you a plethora of options for setting your activities regarding a specific record. Most companies have guidelines on which entity certain activities should be set to. For example, an often recommended approach is to set activities regarding the opportunity it is about. However, if a sales person simply clicks on the … Continue reading Is your “Regarding” field on activities set correctly?